COVID-19 Safety Policy

Health & Safety standards

BROWSE OUR HEALTH AND SAFETY STANDARDS

our approach places safety first

At Carpe Diem Santorini, our utmost priority is the safety and well-being of our guests and team members.

In response to the ongoing COVID-19 pandemic, we have developed our safety policy based on the guidelines of the Greek government, the World Health Organization (WHO), the World Travel & Tourism Council (WTTC), and the Centers for Disease Control and Prevention (CDC).

Our COVID-19 Policy is accredited with the Health First certification which ensures that the hotel is implementing the national guidelines for COVID-19 prevention throughout its operation, as announced by the Greek government on 21 April 2021. 

The rigorous protocols combined with the property layout create an ideal setting for a safe and relaxing stay; each of our 10 suites is accessed separately through wide outdoor walkways and is equipped with its own private pool and terrace. Meanwhile, our common areas are airy, with plenty of outdoor space to dine at and relax. 

Update 13th August 2021: no walk-ins are allowed and guests may visit the property for accommodation and/or food and drink by making a reservation with us in advance. Suppliers, partners and others may only enter the property when it is absolutely necessary (such as in the case of maintenance work) by showing us a same-day negative rapid test, regardless of their vaccination status. Masks must be worn by everyone at all times (only seated guests are exempt from this rule).

Health First

Important | COVID-19 testing: Both rapid and PCR tests are available upon request. For more information, please contact our team.

To ensure your safety while staying at Carpe Diem Santorini, we created a 21-step protocol after reviewing each step of your journey from arrival to departure.

keeping you safe

21-step protocol
  1. Physical distancing measures in all common areas
  2. Hand sanitizer dispensers available throughout the property
  3. Increased cleaning and disinfection in common areas, with special attention to high-touch areas
  4. Increased natural ventilation in all areas
  5. Use of appropriate Personal Protective Equipment by all team members
  6. Extensive staff training for the new procedures and appointment of supervisor
  7. Weekly self-tests and daily temperature checks for staff members
  8. Material for COVID-19 preventive measures distributed to suppliers and contractors
  9. Protective screen installed at reception
  10. Online and outdoor check-in options available
  11. Contactless check-out and cashless payment options
  12. Enhanced guestroom cleaning and disinfection procedures with the use of certified products and steam cleaner
  13. In-room tablet for placing room service orders, requests, and accessing the guest directory
  14. Implementation of strict food safety measures and HACCP system
  15. Exclusively a la carte dining for all outlets and digital QR menus
  16. Contactless room service
  17. Private service delivery of Althea Wellness & Fitness treatments, at the guest’s open air terrace
  18. Rigorous pool water treatment schedule
  19. Adjusted capacity and spacing of tables and sunbeds in common areas
  20. Daily guestroom cleaning and turndown services available only upon request
  21. Plan in the event of development of suspected symptoms by a guest or staff member, as provided by the National Organisation for Public Health
Carpe Diem Santorini-keeping you safe

PRE-ARRIVAL

Please check the latest updates about travelling to Greece by visiting the Protocol for Arrivals in Greece (https://travel.gov.gr) and the Greece Health First (https://greecehealthfirst.gr) websites. Stay safe when travelling by wearing a face mask, practicing physical distancing, hand hygiene, and following cough etiquette.

ARRIVAL & CHECK-IN

Book your private transfer from/to the airport or port for safe transportation through our website (https://new.transfersforhotels.com/h/santorini/carpe-diem). Our team will give you the warmest welcome while ensuring that all safety measures are upkept. Kindly note that we request all our guests to undergo a contactless temperature check upon arrival at the hotel. For a contactless and hassle-free experience, you can complete your check-in online in advance, or by using your own device upon arrival at the hotel. Alternatively, check-in is completed with a tablet at the outdoor reception area.

SUITES

Following rigorous cleaning and disinfection, your suite is ready to welcome you. You can now book services, place food orders, plan your activities, and talk to our team from the comfort of your suite with our brand new in-room tablets. For increased safety, certain mini bar items and room amenities are available only upon request. Daily room cleaning, turndown, and linen and towel replacement services are available upon request.

COMMON AREAS

In line with current national guidelines, face masks are required in all common areas of the hotel, both indoor and outdoor. Our common areas are airy, allowing for fresh air to circulate indoors, combined with plenty of outdoor space. We have re-adjusted the common areas to comply with maximum capacity and physical distancing requirements. Soak up the sun by the pool on our sunbeds, which are cleaned and sanitized after each guest.

FOOD & DRINK

Reserve your table to dine at our outdoor area and indulge in our a la carte menus, available to view in digital form via QR codes. All tables are cleaned and disinfected after each guest, while the restaurant area is sanitized after each service. If you prefer to dine in your room, you can place your order through the tablet for a contactless room service experience.