COVID-19 Safety Policy

Health & Safety standards

BROWSE OUR HEALTH AND SAFETY STANDARDS

our approach places safety first

At Carpe Diem Santorini, our utmost priority is the safety and well-being of our guests and team members.

In response to the ongoing COVID-19 pandemic, we have been working hard with a team of technology experts, doctors, and independent consultants, to adjust our services and operations to the needs of social distancing.

Our rigorous Health & Safety protocols are accredited with the Health First certification, based on the guidelines of the Greek government, the World Health Organization (WHO), the World Travel & Tourism Council (WTTC), and the Center for Disease Control and Prevention (CDC).

Health First

IMPORTANT

FACE MASKS

The use of face masks is mandatory in all common areas of the hotel (indoor & outdoor), in accordance with current national guidelines.

TEMPERATURE CHECKS

We request all our guests to undergo a contactless temperature check upon arrival at the hotel.

The property layout creates an ideal setting for a safe and relaxing stay; each of our 10 exclusive suites is accessed separately through wide outdoor walkways and is equipped with its own private pool and terrace. Common areas are airy, with plenty of outdoor space to dine in and soak up the sun.

To ensure your safety while staying at Carpe Diem Santorini, we have carefully reviewed each step of your journey from arrival to departure and created a 21-step protocol for your 2021 escape.

keeping you safe

21-step protocol
  1. Physical distancing measures in all common areas
  2. Hand sanitizer dispensers available throughout the property
  3. Increased cleaning and disinfection in common areas, with special attention to high-touch areas
  4. Increased natural and mechanical ventilation in all areas
  5. Use of appropriate Personal Protective Equipment by all team members
  6. Extensive staff training for the new procedures and appointment of supervisor
  7. Daily temperature checks of team members
  8. Material for COVID-19 preventive measures distributed to suppliers and contractors
  9. Protective screen installed at reception
  10. Online and outdoor check-in options available
  11. Contactless check-out and cashless payment options
  12. Enhanced guestroom cleaning and disinfection procedures with the use of certified products and steam cleaner
  13. In-room tablet and smartphone for placing room service orders, requests, and accessing the guest directory
  14. Implementation of strict food safety measures and HACCP system
  15. Exclusively a la carte dining for all outlets and digital QR menus
  16. Contactless room service
  17. Private use only of Althea Wellness & Fitness area
  18. Rigorous pool water treatment schedule
  19. Adjusted capacity and spacing of tables and sunbeds in common areas
  20. Daily guestroom cleaning and turndown services available only upon request
  21. Protocol in place with medical partner for handling a guest who is presumptive for COVID-19
Carpe Diem Santorini-keeping you safe

PRE-ARRIVAL

Please check the latest updates about travelling to Greece by visiting the Protocol for Arrivals in Greece (https://travel.gov.gr) and the Greece Health First (https://greecehealthfirst.gr) websites. Stay safe when travelling by wearing a face mask, practicing physical distancing, hand hygiene, and following cough etiquette.

ARRIVAL & CHECK-IN

Book your private transfer from/to the airport or port for safe transportation through our website (https://new.transfersforhotels.com/h/santorini/carpe-diem). Our team will give you the warmest welcome at the hotel while ensuring that all safety measures are upkept. For a contactless and hassle-free experience, you can complete your check-in online in advance, or by using your own device upon arrival at the hotel. Alternatively, check-in is completed with a tablet at the outdoor reception area.

SUITES

Following rigorous cleaning and disinfection, your suite is sealed and ready to welcome you. You can now book services, place food orders, plan your activities, and talk to our team from the comfort of your suite with our brand new in-room tablet; you can even access all these features from your own smartphone. For increased safety, mini bar items and certain room amenities are available only upon request which can be easily made through the tablet. According to Greek legislation, daily room cleaning, turndown, and linen and towel replacement services are only available upon request through the tablet or by informing our team.

COMMON AREAS

In line with current national guidelines, face masks are required in all common areas of the hotel, both indoor and outdoor. Our common areas are airy, allowing for fresh air to circulate indoors, combined with plenty of outdoor space. We have re-adjusted the common areas to comply with maximum capacity and physical distancing requirements. Soak up the sun by the pool on our sunbeds, which are cleaned and sanitized after each guest.

FOOD & DRINK

Enjoy our relaxing outdoor and indoor seating areas for your breakfast, lunch, and dinner by the pool. Reserve your table to dine in our outlets through the in-room tablet and indulge in our a la carte menus, available to view in digital form, by scanning the QR codes on each table. All tables are cleaned and disinfected after each guest, while the restaurant area is sanitized after each service. If you prefer to dine in your room, you can place your order through the tablet, and enjoy our contactless room service.

SPA & FITNESS CENTRE

The Althea Wellness & Fitness area is available for private use only; bookings are made through the in-room tablet or by contacting our team. Massage treatments are available by appointment only and can also take place in your outdoor private terrace. After each guest, the entire area is rigorously cleaned and disinfected, including all equipment. Please note that the indoor pool located at the spa will not operate, according to Greek legislation. During spa treatments, please note that it is mandatory to wear a face mask, while facial treatments will not be offered.